Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 2026 - 14:00 CST
Investigating - There currently issues with the processing of email associated with Service Desk. You can still access the service desk directly, but email processing will be delayed.
Jan 28, 2026 - 11:58 CST
Investigating -
We are tracking a Microsoft service alert that may cause intermittent difficulty accessing Exchange Online (Outlook) for users in the US, UK, Canada, and France.
What is happening? Microsoft has identified a "code regression" (a bug in a recent update) affecting some of their mailbox servers. This is not a total outage, but it can cause:
Occasional connection drops or slow loading in Outlook (Web, Mobile, and Mac).
"Temporary server error" messages when sending or receiving specific emails.
Impact on Our Service Desk Because this issue is intermittent, some emails sent to our Service Desk are currently being delayed.
If you need immediate assistance or do not receive an automated confirmation of your email, please log your request directly through our portal:
Resolved -
This incident has been resolved.
Jan 23, 07:23 CST
Investigating -
Due to the issue with Microsoft being unable to receive external emails, we are not able to receive emails sent to service desk. We are monitoring this situation. IN the meantime you can still login to service desk directly here: https://ctsiglobal.atlassian.net/servicedesk/customer/portals
Jan 22, 15:50 CST
Completed -
The scheduled maintenance has been completed.
Jan 18, 10:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 06:00 CST
Scheduled -
We will be performing routine system maintenance as part of our quarterly updates to enhance security, reliability, and performance. During this time, users may experience brief interruptions in service.
Our team is taking all necessary precautions to minimize any disruption, and we appreciate your understanding as we work to improve your experience.
Completed -
The scheduled maintenance has been completed.
Jan 16, 19:16 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 17:30 CST
Scheduled -
During this time, we will be performing maintenance on our IBM i system. Please be aware that this may cause temporary disruptions to services dependent on this system. We appreciate your understanding and patience as we work to enhance our infrastructure. (Ref: ENG-4448)
Jan 6, 09:06 CST
